ORDERS
Orders can be done online, via email or phone
PAYMENT METHODS
Payment via EFT
If ordering via email or phone, you will have the option of paying via Eft or with a Payfast link and will receive all payment information with your invoice.
Credit Card & Debit Card Acquiring and Security
Credit card transactions will be acquired for payment via PayFast Gateway Services who use the strictest forms of encryption. Privacy Policy
Customer Details separate from Card Details
Customer details will be stored separately from card details which are entered by the customer on the PayFast Payment Gateway website.
DISPATCHING OF ORDERS:
Orders will be dispatched once all payments have been settled, confirmation has been sent. It may take 1 to 2 working days from order of confirmation to dispatching. (subject to all ordered items being in stock at the time) We will also ensure that we contact our clients immediately via phone or email if orders can’t be fulfilled.
ACCEPTANCE OF GOODS:
Well every item is personally checked before leaving our premises, it is the customers responsibility to inspect them for faults or damage once they have received them. Should the items have any quality defects, it is the customers responsibility to notify us as soon as possible via email or phone3
DELIVERY & SHIPPING
We have 5 delivery options – Charges apply to all options, unless stipulated.
Please select the correct shipping at checkout. FREE SHIPPING for orders over R1000 should automatically appear, if not please contact us.
- Door to Door deliveries to Major Centers (National) – R100.
- Outlying areas (Regional) – R185.
- Postnet to Postnet – Major Centers and Outlying areas ( National & Regional) – R100 and free for orders over R1000.
- Free Local Pick up point – TABLEVIEW, Cape Town.
- PUDO Locker PICK-UP: it is important you understand how the pick up works.
- It is your responsibility to give us, via email, phone or in ORDER NOTES at CHECKOUT, the correct location of your nearest PUDO pick-up point.
- Once your parcel has been placed in the locker at your chosen location, you will receive a QR code or PIN, this PIN will be used to unlock your and retrieve your parcel.
- Important, you only have 35 HOURS after receiving your PIN to collect your parcel.
- Uncollected parcels will be returned to the nearest TCG kiosk / Deposit and it will be your responsibility to pick it up or to arrange for another drop off and if needed pay any extra fees. (please see PUDO T’s & C’s on their website)
We use The Courier Guy to deliver our goods door to door and will send our client’s tracking numbers to track their parcels once it has left our premises.
Deliveries lead times range from overnight deliveries to between 1 – 4 business days depending on area.
Please Note that deliveries are only made to a physical street address and it is your responsibility to make sure there is someone to take delivery between 8am – 5pm.
Any special delivery or product requests must be typed into the ‘comments’ box or Order Notes when checking out.
INTERNATIONAL DELIVERIES
If you require international delivery, please contact us via the email provided on the “contact us” section to receive additional advice on charges applied and the terms of delivery, as this varies from country to country. Customers will be responsible for any taxes imposed by their country.
PRODUCT AVAILABILITY
All items are subject to stock availability.
Some items are unique and one of a kind, so don’t miss out.
Please contact us for any special requests.
RETURNS & EXCHANGES
We always strive to make you 100% happy and take pride in our products and hope that you will be satisfied with your purchase, if you are not completely satisfied please consider the options below.
Products may be exchanged or returned to us, provided you have contacted us via email.
You may return or exchange any unused, unwashed or defective items within 7 days of purchase.
Once we have received the items in its original condition, we will then replace or refund you within 7 days.
No option of a refund/ exchange if goods have been specifically made or ordered, damaged, misused or damage amounts to ordinary wear and tear.
4Keyps is not responsible for any delivery charges for any unwanted goods (unless there is a manufacturing defect) and the client will have to cover the risk and cost of returning the item to us.
Any replacements will be subject to the availability of stock.
No refunds on sale goods, unless there is a manufacturing defect.
Please contact us for our return address.
Please be aware that the colour displayed on your screen may vary slightly from the fabric, as the contrast, brightness and colours are slightly different on every screen.
PRICES
- We reserve the right to change prices without notice.
- We are currently not VAT registered and do not charge VAT.
WASH CARE INSTRUCTIONS
Please see care instructions under details of product. If in doubt please contact us.
Gentle Hand wash in Cold water, cool iron. Do not use bleach or other harsh chemicals. Do Not tumble dry, dry out of direct sunlight. Spot clean where possible. Avoid ironing directly on the woven fabric with a hot iron.
NOTE: Please remove all attachments and all leather straps before washing any item.
Please DO NOT iron directly on any lining or any lining with DryMac, PVC or Nylon.
Cushion Covers: Clean by wiping down the fabric or gentle hand wash in Cold or warm water with mild detergents. Do not iron. Do not bleach. Do not tumble dry.
If in doubt, please do not hesitate to contact us.
